Shipping & Deliveries

Accepting your Volo Scooters package

Please make sure to inspect your package from Volo Scooters and its contents for any damages or abuse before accepting delivery.  This is important, as your package contents may have sustained damage during shipment.  If you accept the package, you are validating that it was delivered to you in an acceptable state and furthermore absolve the shipper and shipping company of any damages and claims

Shipping costs and delivery

  • Shipping costs are calculated based upon your shipping method and destination
  • Shipments are made 12-24 hours after our quality assurance team’s approval
  • Shipping time and delivery date depends on your shipping method, destination and unforeseen factors, like weather
  • When you complete your order we will give you an estimated shipping timeline
  • Payment must be received before we can process your order for shipment
  • Volo Scooters will send you a confirmation message and/or email once your order has been shipped
  • All risks and costs are transferred to the customer as soon as the goods are delivered by the shipper and or forwarding agent
  • The customer has to immediately report any damages to the forwarding agent and or shipper
  • Customer must also report damages to Volo Scooters in order for us to assist with or file a claim

Shipping Quote?

  • Please contact us at our customer service department or email us with you complete shipping address.  Volo Scooters staff will contact you with a quote based on the information provided

International Orders

  • We ship worldwide
  • Shipments outside of Canada maybe subject to brokerage fees, import taxes, custom duties and miscellaneous fees in accordance to the destination country.  The mentioned expenses are the responsibility of the recipient.  Volo Scooters does not cover these expenses

Shipping options

  • Volo Scooters will select shippers at our discretion if the customer does not provide a preference
  • If customer selects their own shipper than they assume the responsibility of costs and insurance for shipped package

Delivery Timeline

  • Delivery timeline maybe extended if customer has not provided all the necessary information required to complete their order
  • Typical delivery in Canada can take between 2 to 5 business days
  • Typical delivery in the US can take between 3 to 5 business days
  • International shipments can take up to 14 business days
  • International shipments are subject to delays in the desitination country